M / Portfolio

01 / Hero

Zaragoza · LATAM · US · Europe

I turn complexity
into business transformation.

Strategy · AI · Digital · Technology · Service design

15+ years across LATAM, the US, and Europe, designing businesses, services, and technology systems where board-level strategy meets execution.

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02 / Positioning

Where strategy meets systems.

I work at the intersection of business strategy, technology, and human behavior, translating ambiguous problems into systems, products, and operating models that actually scale.

BUSINESS

Strategy, operating models, P&L.

DESIGN

Service & product design, adoption.

TECHNOLOGY

Architecture, integration, resilience.

AI

ML · LLMs · RPA · Data governance.

PEOPLE

Behavior, change, stakeholders.

03 / Selected work

Selected work

Eight systems · 2003-present

04 / Proof

250,000+

monthly active users across LAB iA solutions

5,000,000+

subscribers reached on subscription content platforms (2018)

150,000

subscribers on a built-from-scratch OTT streaming platform

+6 pts

NPS on redesigned telecom service channels (bots + RPA)

−40%

customer service handling time

−$1M / yr

call-center cost reduction

+900

rural points of sale mapped with heatmaps & cartography

1.1M+

analysis records generated for territory intelligence

05 / Under the hood

The full stack of transformation

From board-level intent to resilient infrastructure: one continuous system.

L1

Strategy & Business Model

Operating models · P&L · OKR/KPI · pricing · go-to-market

L2

Service & Product Design

Opportunity framing · roadmap · UX/UI · adoption

L3

Data & AI Architecture

ML · LLMs · RAG · RPA · data governance · analytics

L4

Application & Integration

APIs · middleware · BSS/OSS · CI/CD · web & mobile

L5

Infrastructure & Resilience

Cloud · hybrid · multi-cloud · security · disaster recovery

06 / Thinking

Notes on transformation

Note 01 · On data readiness

Why most tech projects fail before the first line of code.

80% of tech projects fail from weak analysis and unprepared data. The diagnostic is the first deliverable, not the deck.

Note 02 · On adoption

Adoption is the only metric that matters.

A licensed platform nobody uses is a cost, not a capability. Technology adoption is a behavior problem, not a licensing one.

Note 03 · On execution

Strategy that can't be built isn't strategy.

Value lives where board-level intent meets what the team can actually sustain. Ship, measure, and learn fast, then govern what scales.

07 / About

Marcelo Peñaherrera

Business transformation executive with 15+ years turning technology into growth across LATAM, the US, and Europe. I lead AI, data, product, and service-design initiatives, from framing the opportunity to real adoption, and I build the operating models that let them scale.

Founder and CPO/CRO of LAB iA, an AI, data, and service-design studio operating in Italy, Spain, Chile, Ecuador, Colombia, and the US. Earlier, I built and scaled MOVIX from a single-room operation into a 200+ person regional enterprise, and professionalized the operating model at Grupo Link (later acquired by Hiberus). I've partnered with NVIDIA (which selected the studio for its Inception program), IBM, AWS, and Google, and worked with carriers including Telefónica, DIRECTV, FOX Networks, and América Móvil. Early OpenAI beta tester.

  • M.Sc. Artificial Intelligence for Government, UPM (Madrid) & Politecnico di Milano · 2024-2026
  • MBA, Universidad Espíritu Santo (UEES), Ecuador · 2016-2018
  • B.Sc. Economics & Marketing, Universidad de Las Américas, Ecuador · 2013
  • Guest Professor, Entrepreneurship & Innovation, Universidad del Azuay · 2020-2024

Partners: NVIDIA · IBM · AWS · Google Cloud · Microsoft Azure

Off the clock: advanced diver, father of two, amateur chef, and a steady optimist on two wheels.

08 / Contact

Let's build the next system.

Available for selected engagements: advisory, transformation programs, and AI/product leadership.